Privacy Policy

1. Introduction

1.1 jili jili is committed to protecting the privacy and personal data of all players on its platform. We understand that trust is the foundation of any relationship between a player and an online casino, and we take our data protection obligations seriously.

1.2 This Policy applies to all personal data collected through the jili jili website, mobile interface, customer support channels, and any other touchpoint through which you interact with jili jili.

1.3 By registering for a jili jili account or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please do not use jili jili.

1.4 jili jili acts as the Data Controller for personal data collected through the platform. Our designated Data Protection Officer (DPO) oversees compliance with this Policy and applicable data protection laws.

2. Personal Data We Collect

2.1 jili jili collects only the personal data that is necessary to provide our services, comply with legal obligations, and maintain the security and integrity of the platform. The categories of personal data we collect include:

2.2 Sensitive Personal Information. In certain circumstances, jili jili may collect sensitive personal information as defined under the Philippine Data Privacy Act, including government-issued identification numbers and financial account details. Such data is collected only where strictly necessary and is subject to enhanced security controls.

3. How We Collect Your Data

3.1 jili jili collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access the jili jili platform, including through cookies, web beacons, log files, and similar tracking technologies.
• Third-party sources: Identity verification data from KYC service providers; fraud and AML screening data from compliance partners; payment data from GCash, PayMaya, BPI, BDO, Metrobank, and other payment processors.
• Publicly available sources: Information from public records or databases where permitted by law for identity verification or fraud prevention purposes.

3.2 jili jili does not collect personal data from social media platforms or third-party advertising networks without your explicit consent.

4. How We Use Your Personal Data

4.1 jili jili uses your personal data for the following purposes:

• Account management: Creating, maintaining, and securing your jili jili account; verifying your identity and age; processing your login credentials.
• Service delivery: Processing deposits and withdrawals; providing access to games; crediting bonuses and promotional rewards; resolving disputes.
• Legal and regulatory compliance: Fulfilling KYC and AML obligations; reporting to PAGCOR and other regulatory authorities as required; retaining records as mandated by law.
• Security and fraud prevention: Detecting and preventing unauthorized access, fraud, money laundering, and other illegal activities on the platform.
• Responsible gaming: Monitoring gaming patterns to identify potential problem gambling behavior; enforcing self-exclusion requests; applying deposit and session limits.
• Customer support: Responding to your inquiries, complaints, and feedback; maintaining records of support interactions.
• Platform improvement: Analyzing usage patterns to improve the jili jili platform, games, and user experience.
• Marketing communications: Sending you promotional offers, bonus notifications, and platform updates — only where you have provided consent or where permitted by law.

4.2 jili jili will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing a separate legal basis for processing.

5. Legal Basis for Processing

5.1 jili jili processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing required to fulfill our obligations under the Terms & Conditions you agreed to upon registration, including account management, payment processing, and service delivery.
• Legal obligation: Processing required to comply with applicable laws and regulations, including KYC/AML requirements, PAGCOR reporting obligations, and tax regulations.
• Legitimate interests: Processing necessary for fraud prevention, platform security, responsible gaming monitoring, and improving our services, where such interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit, informed consent. You may withdraw consent at any time.

6. Data Sharing & Disclosure

6.1 jili jili does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only where necessary and lawful:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, solely for the purpose of processing your transactions.
• KYC and compliance providers: Identity verification and AML screening service providers engaged to assist jili jili in meeting its regulatory obligations.
• Technology service providers: Cloud hosting, data storage, cybersecurity, and platform infrastructure providers who process data on our behalf under strict data processing agreements.
• Regulatory authorities: PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), and other government bodies where disclosure is required by law or court order.
• Law enforcement: Philippine law enforcement agencies where disclosure is required to prevent, detect, or prosecute criminal activity.
• Professional advisors: Legal counsel, auditors, and accountants, subject to professional confidentiality obligations.

6.2 All third parties with whom jili jili shares personal data are required to maintain appropriate security standards and to process data only for the specified purpose.

7. Cookies & Tracking Technologies

7.1 jili jili uses cookies and similar tracking technologies to enhance your experience on the platform, analyze usage patterns, and maintain session security. The types of cookies we use include:

• Essential cookies: Required for the platform to function correctly, including session management, login authentication, and security features. These cannot be disabled without affecting platform functionality.
• Performance cookies: Used to collect anonymized data about how players use jili jili, helping us identify areas for improvement. No personally identifiable information is collected through performance cookies.
• Functional cookies: Used to remember your preferences, such as language settings and display options, to provide a more personalized experience.
• Analytics cookies: Used to understand aggregate user behavior on the platform. Data collected is anonymized and used solely for internal analysis.

7.2 You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the jili jili platform.

7.3 jili jili does not use third-party advertising cookies or allow external advertisers to place tracking technologies on the platform.

8. Data Retention

8.1 jili jili retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:

• Account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with AML and regulatory record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine AML regulations.
• KYC documents: Retained for a minimum of five (5) years following the end of the business relationship, or longer if required by law.
• Support communications: Retained for two (2) years from the date of the interaction, unless a longer period is required for dispute resolution.
• Marketing data: Retained until you withdraw consent or opt out of marketing communications.

8.2 Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with jili jili's data disposal procedures.

9. Data Security

9.1 jili jili implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and jili jili servers;
• Encryption of sensitive data at rest, including financial information and government ID details;
• Multi-factor authentication for account access and administrative systems;
• Regular security audits, vulnerability assessments, and penetration testing;
• Strict access controls limiting data access to authorized personnel on a need-to-know basis;
• Continuous monitoring of systems for suspicious activity and potential security incidents;
• Staff training on data protection and information security best practices.

9.2 In the event of a personal data breach that poses a risk to your rights and freedoms, jili jili will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay.

10. Your Privacy Rights

10.1 Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jili jili:

• Right to be informed: The right to know what personal data jili jili collects about you and how it is used — which is the purpose of this Privacy Policy.
• Right of access: The right to request a copy of the personal data jili jili holds about you, along with information about how it is processed.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data. You can update most account information directly through your jili jili account settings.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used format and to transmit it to another data controller where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data protection rights have been violated.

10.2 To exercise any of the above rights, please contact jili jili's Data Protection Officer using the contact details provided in Section 15 of this Policy. We will respond to all verified requests within thirty (30) days.

10.3 jili jili may need to verify your identity before processing a data rights request to ensure that personal data is not disclosed to unauthorized parties.

11. Children's Privacy

11.1 jili jili is strictly an adult platform. Our services are not directed at, and we do not knowingly collect personal data from, individuals under the age of twenty-one (21) years.

11.2 If jili jili becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account.

11.3 If you are a parent or guardian and believe that your child has registered on jili jili, please contact our support team immediately so that we can take appropriate action.

12. International Data Transfers

12.1 jili jili primarily processes and stores personal data within the Philippines. In certain circumstances, personal data may be transferred to or processed by service providers located outside the Philippines, such as cloud infrastructure providers or technology partners.

12.2 Where personal data is transferred outside the Philippines, jili jili ensures that appropriate safeguards are in place to protect your data, including contractual data processing agreements that require recipient organizations to maintain data protection standards equivalent to those required under Philippine law.

12.3 By using jili jili, you consent to the transfer of your personal data to countries outside the Philippines where necessary for the provision of our services, subject to the safeguards described in this section.

13. Third-Party Links

13.1 The jili jili platform may contain links to third-party websites or services. This Privacy Policy applies solely to jili jili and does not cover the privacy practices of any third-party websites or services that you may access through links on our platform.

13.2 jili jili is not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

14. Updates to This Privacy Policy

14.1 jili jili reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or platform features. The date of the most recent revision is displayed at the top of this page.

14.2 Where changes to this Policy are material, jili jili will notify registered players via email or in-platform notification at least seven (7) days before the changes take effect.

14.3 Your continued use of jili jili following the effective date of any update to this Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you should cease using jili jili and may request account closure in accordance with our Terms & Conditions.

15. Contact Our Data Protection Officer

15.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by jili jili, please contact our Data Protection Officer:

15.2 You also have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) if you believe your data protection rights have been violated. The NPC can be reached through its official government channels.

15.3 For general customer support inquiries unrelated to data privacy, please contact our support team at [email protected].